Privacy Policy

This privacy policy explains how Alloggio Digitale collects, uses, and protects your personal data when you use our online platform or interact with our services. We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

We are Alloggio Digitale, a provider of hospitality technology software services including channel management software, booking engine integration, rate & availability synchronization, online distribution strategy, connectivity solutions, and property management system (PMS) integration.

Our address is:
Alloggio Digitale
15 Via Alamanni,
Florence, Tuscany,
50123
Italy

Data We Collect

We collect personal data that you provide to us directly, such as when you register for an account, subscribe to our services, contact us, or interact with our online platform. This data may include your name, company name, contact information, payment details, and any other information you choose to provide.

We also automatically collect certain information when you visit and use our site. This may include information about your device and usage, such as your IP address, browser type, operating system, pages visited, and the time and date of your visit. We collect this data through cookies and similar tracking technologies.

Legal Basis and How We Use Your Data

We process your personal data based on several legal grounds:

• **Performance of a Contract:** To provide you with the services you have requested or entered into a contract for, including managing your account, processing transactions, and providing customer support.
• **Legitimate Interests:** For our legitimate business interests, such as improving and developing our services, understanding how our services are used, communicating with you about service updates or relevant offerings, ensuring the security of our platform, and for internal administrative purposes. We balance our interests against your data protection rights.
• **Legal Obligation:** To comply with legal obligations that apply to us, such as tax and accounting requirements or responding to legal requests.
• **Consent:** Where required by law, or when we ask for your explicit consent, we may use your data for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.

We use your data for purposes such as:

• Providing, operating, and maintaining our services.
• Processing your transactions and managing subscriptions.
• Improving, personalizing, and expanding our services.
• Understanding and analyzing how you use our services.
• Communicating with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes (where you have consented).
• Detecting and preventing fraud and other illegal activities.
• Complying with legal obligations and protecting our legal rights.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Data Sharing

We may share your personal data with third parties in the following circumstances:

• **Service Providers:** We may share your data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These third parties are contractually bound to protect your data and use it only for the purposes for which it was provided.
• **Business Transfers:** In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• **Legal Requirements:** We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• **With Your Consent:** We may share your data with other third parties when you have given your explicit consent to do so.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal data:

• **Right to Access:** You have the right to request a copy of the personal data we hold about you.
• **Right to Rectification:** You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• **Right to Erasure ('Right to be Forgotten'):** You have the right to request that we delete your personal data under certain conditions.
• **Right to Restriction of Processing:** You have the right to request that we restrict the processing of your personal data under certain conditions.
• **Right to Data Portability:** You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.
• **Right to Object:** You have the right to object to our processing of your personal data, particularly where the processing is based on our legitimate interests.
• **Rights in relation to Automated Decision-Making and Profiling:** You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights

To exercise any of your rights, please submit your request in writing to the address provided below. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect information about your browsing behavior. Cookies are small data files stored on your device. They help us operate and improve our site, analyze usage, and deliver targeted advertising. You can manage your cookie preferences through your browser settings or potentially via a dedicated cookie management tool on our site.

International Data Transfers

As Alloggio Digitale is based in Italy (within the European Economic Area - EEA), your personal data is primarily processed within the EEA. However, some of our service providers or partners may be located outside the EEA in countries that may not provide the same level of data protection. When transferring your data outside the EEA, we implement appropriate safeguards to ensure your data is protected, such as relying on the European Commission's standard contractual clauses or ensuring the recipient is certified under a relevant data protection framework.

Links to Other Websites

Our site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us in writing at:

Alloggio Digitale
15 Via Alamanni,
Florence, Tuscany,
50123
Italy

Right to Lodge a Complaint

If you are a resident of the EEA or the UK and believe our processing of your personal data violates data protection laws, you have the right to lodge a complaint with a competent supervisory authority. The supervisory authority in Italy is the Garante per la protezione dei dati personali.